Last Updated: 2025-03-24

1. Introduction

Nobile Glassware Ltd (“we,” “us,” or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://nobileglassware.co.uk (the “Website”), including any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the “Site”), and use our services, including our online wholesale store. Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Site or use our services.   

We are a wholesaler of handmade glass products, selling to trade customers within the UK.

2. Who We Are

Nobile Glassware Ltd is a company registered in England and Wales with company number XXX. Our registered office is at Unit 2, Parsons Farm, Church Lane, Farley Hill, Reading, Berkshire RG7 1UY, England.

We are the data controller for the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

3. Information We Collect

We may collect and process the following information about you:

• Information you give us (Submitted information):

  • Account Information: When you register for a wholesale account on our Website, we collect your business name, contact name, business address, email address, phone number, and VAT number (if applicable). We may also collect details about your business type (e.g., retailer, interior designer).
  • Order Information: When you place an order, we collect information necessary to process and fulfill your order, including billing address, shipping address, product details, and order history.
  • Contact Form Information: When you contact us through our contact form, we collect your name, email address, phone number (if provided), and the content of your message.
  • Email Communications: If you contact us via email, we will collect your email address and any other information you provide in your email.
  • Phone Communications: If you contact us via phone, we may collect your phone number and a record of the conversation (if necessary for business purposes, and we will inform you if the call is being recorded).
  • Marketing Communications: If you opt-in to receive marketing communications from us (e.g., newsletters, special offers), we will collect your email address and preferences.

• Information we collect automatically (Technical Data):

  • Log Data: Our servers automatically record information (“Log Data”) created by your use of the Website. Log Data may include information such as your IP address, browser type, operating system, the referring web page, pages visited, location, your mobile carrier, device and application IDs, search terms, and cookie information.
    
     
  • Cookies and Similar Technologies: We use cookies and similar technologies (e.g., web beacons, pixels) to collect information about your browsing activity, preferences, and device. See Section 8 (Cookies Policy) for more details.
  • Analytics Data: We use third-party analytics providers (e.g., Google Analytics) to collect and analyze information about how users interact with our Website. This may include information about your browsing behavior, demographics, and interests. This data is generally aggregated and anonymized. 

• Information we receive from third parties:

  • We do not receive personal data from third parties.

4. How We Use Your Information

We use your information for the following purposes:

• To provide and manage your wholesale account: This includes creating and managing your account, verifying your identity, and communicating with you about your account. The legal basis for this processing is the performance of a contract with you (our wholesale terms and conditions) or taking steps at your request prior to entering into a contract.
• To process and fulfill your orders: This includes arranging delivery, providing order confirmations, and handling returns or exchanges. The legal basis for this processing is the performance of a contract with you.
• To communicate with you: This includes responding to your inquiries, providing customer support, sending you important notices about our services, and notifying you of changes to our terms or policies. The legal basis for this processing is our legitimate interest in providing good customer service and managing our business, and, in some cases, the performance of a contract.
• To improve our Website and services: We use your information to analyze how our Website is used, identify areas for improvement, and develop new features and products. The legal basis for this processing is our legitimate interest in improving our business and providing a better user experience.
• To send you marketing communications (where you have consented): We may send you emails about new products, special offers, or other information we think you may find interesting. You can opt-out of receiving marketing communications at any time by clicking the “unsubscribe” link in any marketing email or by contacting us directly. The legal basis for this processing is your consent.
  
   
• To comply with legal obligations: We may process your information to comply with applicable laws and regulations, such as tax laws, accounting requirements, and requests from law enforcement agencies. The legal basis for this processing is compliance with a legal obligation.
• To protect our rights and interests: We may use your information to prevent fraud, protect our intellectual property, and enforce our terms and conditions. The legal basis for this processing is our legitimate interest in protecting our business.

5. Legal Basis for Processing

We will only process your personal data where we have a legal basis to do so. The legal bases we rely on are:

• Contract: Processing is necessary for the performance of a contract with you (e.g., to fulfill your order) or to take steps at your request prior to entering into a contract (e.g., to create a wholesale account).
• Legitimate Interests: Processing is necessary for our legitimate interests (e.g., improving our services, providing customer support, protecting our business), and these interests are not overridden by your rights.
• Consent: You have given your explicit consent to the processing of your personal data for one or more specific purposes (e.g., for marketing communications).
• Legal Obligation: Processing is necessary for compliance with a legal obligation to which we are subject (e.g., tax laws).

6. Sharing Your Information

We may share your information with the following categories of third parties:

• We do not currently use any third party service providers.

• Business Transfers: If we are involved in a merger, acquisition, sale of all or a portion of our assets, or other similar transaction, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our Website of any change in ownership or uses of your information.

   

• Legal Authorities: We may disclose your information to legal authorities if required by law or legal process, or if we believe in good faith that such disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

   

• Professional advisors: We might share information with our accountants, lawyers, and other professional advisors when necessary for them to provide services.

We will not sell your personal information to third parties.

7. Payment Processing

We do not process payments directly through our website. Orders are processed via [Explain the order process, e.g., “email and phone,” “purchase order,” etc.].

8. Cookies Policy

Our Website uses cookies and similar technologies to collect information about your browsing activity, preferences, and device.

• What are cookies? Cookies are small text files that are placed on your computer or mobile device when you visit a website. They are widely used to make websites work, or work more efficiently, as well as to provide information to the website owners.
  
   
• What types of cookies do we use?
  
  • Strictly Necessary Cookies: These cookies are essential for the operation of our Website and enable you to use its features, such as accessing secure areas and placing orders.
    
     
  • Performance Cookies: These cookies collect information about how visitors use our Website, such as which pages are visited most often and if users receive error messages. This helps us improve the performance of our Website.
    
     
  • Functionality Cookies: These cookies allow our Website to remember choices you make (such as your username, language, or region) and provide enhanced, more personal features.
    
     
  • Targeting/Advertising Cookies: We do not use targeting/advertising cookies.
    
     
• How to manage cookies: You can control and/or delete cookies as you wish. You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. However, if you do this, you may have to manually adjust some preferences every time you visit a site and some services and functionalities may not work. For more information about cookies and how to manage them, visit www.allaboutcookies.org or www.aboutcookies.org. [Include links to relevant browser-specific instructions for managing cookies, e.g., Chrome, Firefox, Safari, Edge]. We use a cookie consent banner on our site to get your consent, where needed.
  
   

9. Data Security

We take the security of your information seriously and have implemented appropriate technical and organizational measures to protect it from unauthorized access, use, disclosure, alteration, or destruction. These measures include: 

• Secure Socket Layer (SSL) encryption: Our Website uses SSL encryption to protect the transmission of sensitive information.
• Secure Hosting: Our Website is hosted on a secure server [Mention if you have specific details about the hosting security].
• Access Controls: Access to your information is restricted to authorized personnel who need it to perform their duties.
• Regular Security Audits: We regularly review our security practices and procedures to ensure they are up-to-date and effective.
• Data Breach Procedures: We have procedures in place to deal with any suspected data security breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
  
   

While we strive to protect your information, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

10. Data Retention

We will retain your personal data only for as long as is reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.

By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.

In some circumstances you can ask us to delete your data: see Your Rights below for further information.

In some circumstances we will anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

• Account Information: We will retain your account information for as long as your account is active and for six years thereafter to comply with legal obligations.
• Order Information: We will retain your order information for six years to comply with tax and accounting requirements.
• Contact Form Information: We will retain information submitted through our contact form for two years.
• Email Communications: We will retain your email address and communications for two years.
• Marketing information: We retain information used for marketing purposes until you unsubscribe or we determine the data is no longer accurate.
• Log Data and Analytics Data: We will retain this data in an aggregated and anonymized form for analytical purposes.

11. Your Rights

Under the UK GDPR, you have the following rights regarding your personal data:

• Right of Access: You have the right to request a copy of the personal data we hold about you.
• Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal data we hold about you.
  
   
• Right to Erasure (Right to be Forgotten): You have the right to request that we erase your personal data in certain circumstances, such as when it is no longer necessary for the purposes for which it was collected, or when you have withdrawn your consent (where applicable).
  
   
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data in certain circumstances, such as when you contest the accuracy of the data or when the processing is unlawful.
  
   
• Right to Data Portability: You have the right to receive the personal data you have provided to us in a structured, commonly used, and machine-readable format, and to transmit that data to another controller.
  
   
• Right to Object: You have the right to object to the processing of your personal data in certain circumstances, such as when we are processing it based on our legitimate interests.
  
   
• Rights related to automated decision making, including profiling: We do not carry out any automated decision-making or profiling.
• Right to withdraw consent: Where processing is based on consent, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the contact details provided in Section 13. We will respond to your request within one month. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.

12. Third-Party Websites

Our Website may contain links to third-party websites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We strongly advise you to review the Privacy Policy of every site you visit.

13. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, or if you wish to exercise any of your rights, please contact us:

• By email: info@nobileglassware.co.uk
• By phone: +44 (0) 118 973 2033
• By mail: Unit 2, Parsons Farm, Church Lane, Farley Hill, Reading, Berkshire RG7 1UY, England

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.

14. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.